1. COMPANY IDENTIFICATION
Tricot services, including the WordPress automated translation plugin and associated management application, are published and operated by 9544-9872 Québec inc. a corporation incorporated under the laws of Québec and registered with the Québec Enterprise Registrar. Our trade name "Tricot" represents our identity in the marketplace and embodies our commitment to simplifying multilingual translation for WordPress sites.
Our head office, located at 280 rue Beauchemin, Dolbeau-Mistassini, Quebec, G8L3H6, Canada, serves not only as our administrative center, but also as our main point of contact for all official and legal correspondence. This location in the heart of Quebec reflects our roots in the Canadian tradition of multilingualism and our in-depth understanding of the language challenges faced by companies operating in multilingual markets.
The company is duly registered with the relevant tax authorities, holding QST number 1232908463 TQ0001 for Quebec sales tax and GST number 747245363 RT0001 for Canadian goods and services tax. These registrations attest to our full compliance with Canadian and Quebec tax obligations, guaranteeing our customers a transparent and compliant business relationship.
2. LEGAL REPRESENTATION AND GOVERNANCE
Tricot is managed and legally represented by the directors duly appointed in accordance with the company's articles of association and entered in the company register. These representatives have full authority to bind the company in its commercial, contractual and legal relations. Their responsibility extends to all company operations, guaranteeing coherent and responsible governance.
Our corporate governance structure reflects our commitment to transparency and corporate responsibility. Strategic decisions are made in consideration not only of business imperatives, but also of our responsibility to our customers, employees and the wider technology community. This balanced approach guides our development and ensures that our actions are aligned with our core values.
3. DIGITAL PRESENCE AND DOMAINS
Our digital presence is built around two main domains that serve complementary functions in our service ecosystem. The tricotwp.com domain hosts information relating to our WordPress plugin, including documentation, support resources and download tools. The tricotapp.com domain hosts our web management application, where users can administer their accounts, manage their translations and access the advanced features of our service.
These digital properties are essential assets of our company and are protected by intellectual property laws. Use of these websites is governed by our General Terms of Use and Privacy Policy, documents which establish the contractual and legal framework of our relationship with users. Maintaining and securing these platforms is a constant priority, reflecting our commitment to service availability and reliability.
4. TECHNICAL INFRASTRUCTURE AND HOSTING
The technical infrastructure supporting our services is hosted in enterprise-class data centers located exclusively in Canada. This deliberate choice of location ensures that our customers' data benefits from the protection offered by the Canadian legal framework, internationally recognized for its robust protection of privacy and personal data.
Our main servers and backup systems are geographically distributed to ensure resilience and continuity of service. This redundant architecture ensures that even in the event of a major incident affecting a data center, our services remain available and our customers' data secure and accessible. Backups are carried out according to strict protocols and regularly tested to ensure integrity and restorability.
We pay constant attention to the security of our infrastructure, with regular updates, periodic security audits, and continuous monitoring to detect and prevent any attempt at intrusion or unauthorized access. This technological vigilance is complemented by strict policies on physical access to facilities and rigorous procedures for managing logical access to systems.
5. INTELLECTUAL PROPERTY
All of the components of our service, including but not limited to the source code of our WordPress plugin, processing algorithms, the user interface of our web application, graphic elements, texts, logos and trademarks, constitute the exclusive intellectual property of Tricot, 9544-9872 Québec inc. These intellectual assets are protected by Canadian and international copyright, trademark and trade secret laws.
The use of our service confers on our customers a limited license of use according to the terms of their subscription, but does not transfer any property right on our technology or our contents. Any unauthorized reproduction, modification, distribution or use of our intellectual property is strictly prohibited and may result in civil and criminal prosecution. We take the protection of our intellectual property seriously, while scrupulously respecting the intellectual property rights of third parties.
WordPress is a registered trademark of the WordPress Foundation, used under license in the context of our service. Other trademarks mentioned on our sites or in our documentation belong to their respective owners. Our use of these trademarks is limited to the identification necessary for the description of our service and its compatibilities.
6. REGULATORY FRAMEWORK FOR DATA PROTECTION
Our processing of personal data is carried out in strict compliance with a complex regulatory framework reflecting the international nature of our customer base. At provincial level, we comply with Quebec's Act respecting the protection of personal information in the private sector, recently modernized by Bill 25 to strengthen the rights of individuals and the obligations of businesses. At the Canadian federal level, the Personal Information Protection and Electronic Documents Act (PIPEDA) establishes the general framework of our obligations with regard to the collection, use and disclosure of personal information.
For our European customers, our compliance with the General Data Protection Regulation (GDPR) guarantees the highest level of personal data protection. This compliance is not simply technical but extends to all our organizational processes, from the design of our services according to the principle of data protection by default to our procedures for responding to requests to exercise the rights of data subjects.
California customers benefit from the protections offered by the California Consumer Privacy Act (CCPA), which grants specific rights regarding access, deletion and portability of personal data. Our commitment to complying with these various regulations is testament to our global approach to privacy, where we apply the highest standards regardless of our customers' location.
7. COOKIE POLICY
The use of tracking technologies on our websites is guided by the principles of necessity, proportionality and transparency. Cookies essential to the operation of our services, such as those required for authentication and session maintenance, are used on the legal basis of contract performance and do not require specific consent. These technical cookies guarantee the security and basic functionality of our platforms.
Analytical and performance cookies, used to understand how our services are used and how we can improve them, are only deployed with the user's explicit consent. Our consent banner, which complies with the requirements of the various applicable regulations, offers granular control over the different categories of cookies, enabling users to make informed choices about their privacy.
Cookie preference management remains accessible at all times via our dedicated interface, allowing users to modify their initial choices. We also respect global preference signals such as "Do Not Track" when configured in browsers, demonstrating our commitment to respecting our users' privacy choices even when not strictly required by law.
8. CONTRACTUAL TERMS AND CONDITIONS
The use of our services is governed by a coherent set of contractual documents which clearly establish the rights and obligations of each party. The General Terms and Conditions of Use form the main document defining the general framework of our business relationship. The Privacy Policy details our personal data processing practices. The Refund Policy sets out the conditions under which customers may request a refund of their purchases. The API Terms of Service define the technical aspects specific to the use of our programming interface.
These documents are designed to be complementary and should be read together for a complete understanding of our terms of service. They are written in language that is as clear and accessible as possible, while maintaining the necessary legal precision. In the event of contradiction between these documents, the order of precedence is established according to the specificity of the subject matter, with the specific conditions taking precedence over the general conditions.
Acceptance of these conditions is either explicitly stated when an account is created, or implicitly stated through continued use of our services. We ensure that these documents are easily accessible at all times, and keep a version history to enable users to consult the conditions that were in force at any given time.
9. LIMITATION OF LIABILITY
Our liability for the provision of our services is subject to reasonable limitations reflecting the technological nature of our offering and the risks inherent in any digital service. We endeavor to ensure the accuracy and reliability of the information published on our websites and in our documentation, but we cannot guarantee its absolute completeness or its relevance to each particular situation.
The evolving nature of technology and the regulatory environment means that some information may become obsolete despite our efforts to update it regularly. Users are encouraged to check the currency of critical information and to contact us if in doubt. This limitation does not apply to essential contractual information, which is subject to a formal review and notification process in the event of modification.
Links to third-party sites on our platforms are provided for information purposes only. We have no control over these external sites and cannot be held responsible for their content, privacy practices or availability. The inclusion of these links does not constitute an endorsement of the content or services offered by these third-party sites.
10. PAYMENT PROCESSING
Secure payment processing is a critical element of our service, managed in partnership with Stripe Inc, the world leader in online payment solutions. Stripe is PCI-DSS Level 1 certified, the highest level of certification in the payments industry, guaranteeing that the processing of your payment information complies with the strictest security standards. This architecture means that sensitive payment information, such as credit card numbers, never passes through our servers, significantly reducing security risks.
Our integration with Stripe enables us to accept a variety of payment methods while maintaining a smooth and secure user experience. Transactions are end-to-end encrypted and subject to sophisticated anti-fraud checks. In the event of a problem with a payment, our support team works in coordination with Stripe to quickly resolve situations while respecting established security protocols.
11. TRANSLATION SERVICE
Our translation service uses state-of-the-art artificial intelligence technologies from leading suppliers in the field of automatic natural language processing. Although we cannot divulge full technical details for reasons of commercial confidentiality, we are committed to using only technologies recognized for their quality and reliability. We reserve the right to change technology providers if this improves the quality, performance or language coverage of our service.
It is important to understand that the translations generated by our service belong entirely to the customer who ordered them. We do not claim any ownership rights to the translations produced, and we do not use this content to improve our models or for any other purpose without the customer's explicit consent. This respectful approach to our customers' intellectual property is a fundamental commitment of our service.
12. INSURANCE AND WARRANTIES
The protection of our customers and our company against operational risks is ensured by appropriate professional liability insurance coverage. This insurance covers potential damages resulting from errors or omissions in the provision of our professional services. Specific details of our insurance cover are available on request to customers with a legitimate interest in this information.
Beyond formal insurance, we maintain adequate financial reserves to ensure the continuity of our operations and honor our commitments to our customers. This financial prudence is part of our global risk management approach, which also includes business continuity plans, regular backups and disaster recovery procedures.
13. DISPUTE RESOLUTION
Our approach to dispute resolution is always one of dialogue and amicable settlement. We believe that most disagreements can be resolved through open communication and a mutual willingness to find fair solutions. Our support team is trained to handle claims with empathy and professionalism, always seeking to understand the customer's perspective and find satisfactory resolutions.
In cases where direct resolution is not possible, we encourage the use of mediation as an effective and less costly alternative to legal proceedings. For Quebec customers, several recognized mediation organizations can facilitate this process. European customers can also use the online dispute resolution platform set up by the European Commission for cross-border consumer disputes.
If, despite these efforts, legal proceedings become necessary, the courts of the judicial district of Dolbeau-Mistassini, Province of Quebec, Canada, shall have exclusive jurisdiction to hear any dispute arising from the use of our services or the interpretation of our terms and conditions. This choice of jurisdiction reflects our local roots while ensuring the application of a stable and predictable legal framework.
14. ACCESSIBILITY AND INCLUSION
Our commitment to digital accessibility reflects our belief that technology should be inclusive and usable by everyone, regardless of their physical or cognitive abilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 level AA, the internationally recognized standard for web accessibility. This ongoing effort includes regular testing with assistive technologies and incorporating feedback from users with specific accessibility needs.
Accessibility is not limited to technical aspects, but extends to our documentation, customer support and all our communications. We train our team in accessibility issues and maintain an active watch on best practices and technological developments in this field. Users encountering accessibility barriers are encouraged to contact us so that we can quickly address these issues.
15. SOCIAL AND ENVIRONMENTAL RESPONSIBILITY
Our responsibility as a technology company extends beyond the mere provision of services to encompass our impact on society and the environment. Tricot's commitment to the environment is demonstrated by our deliberate choice of data centers powered predominantly by renewable energy, reflecting our awareness of the carbon footprint of the digital sector. We continually optimize our code and infrastructure to minimize the consumption of computational resources, recognizing that technological efficiency contributes directly to reducing our environmental impact.
Our social responsibility is expressed through our commitment to diversity and inclusion, both in our hiring practices and in the design of our services. We believe that a diversity of perspectives enriches our capacity for innovation and enables us to better serve an international clientele with diverse needs. This philosophy guides our business decisions and influences the corporate culture we cultivate.
Business ethics are a non-negotiable principle in all our dealings, whether with customers, suppliers or partners. We maintain the highest standards of professional integrity, rejecting any form of corruption or unfair business practice. This ethical approach extends to our use of artificial intelligence, where we are committed to responsible and transparent use of these powerful technologies.
16. REPORTING AND PROTECTION
The ability to report problematic content or potential violations is an important element of our governance framework. Users who identify potentially illicit content, intellectual property violations, or any other issue requiring our attention can contact us via dedicated channels. Such reports are treated seriously and confidentially, and we are committed to taking appropriate action within a reasonable timeframe.
For intellectual property matters, we have established a procedure that complies with the requirements of the Digital Millennium Copyright Act (DMCA) and equivalent regulations in other jurisdictions. Rights holders who believe their intellectual property has been infringed via our service may submit a formal notification, and we will respond in accordance with applicable legal requirements while protecting our users' rights against abusive claims.
The protection of whistleblowers who report potential legal or ethical violations in good faith is guaranteed. We do not tolerate any form of retaliation against those who raise legitimate concerns, and we have mechanisms in place to ensure the confidentiality and protection of these courageous individuals who help maintain the integrity of our service.
17. CERTIFICATIONS AND COMPLIANCE
Our commitment to operational excellence and security is reflected in our pursuit of internationally recognized certifications. Although some certifications are in progress or planned for the future, our approach to security and data management is already aligned with best practices defined by standards such as ISO 27001 for information security and SOC 2 Type II for security and availability controls.
Regulatory compliance is not just a box to tick, but an ongoing commitment requiring constant legal monitoring and regular adjustments to our practices. Our compliance team works closely with specialist legal advisors to ensure that we remain up to date with regulatory developments in the multiple jurisdictions in which we operate. This proactive approach enables us to anticipate changes and adapt our services seamlessly.
Regular audits, both internal and external, are an integral part of our compliance program. These independent assessments validate our practices and identify areas for potential improvement. The results of these audits guide our investments in safety and compliance, ensuring continuous improvement in our operational standards.
18. COMMUNICATION AND TRANSPARENCY
Transparency in our communications is a guiding principle in our relationship with all our stakeholders. This transparency manifests itself in the regular publication of information on the status of our services, any incidents and their resolution, as well as planned changes that could affect the user experience. Our real-time status page provides immediate visibility on the health of our infrastructure, enabling users to quickly check if there are any known issues affecting the service.
Communications regarding changes to our policies or services follow an established protocol ensuring that all affected users receive appropriate notification with sufficient time to adapt to the changes. This respectful approach recognizes that our users have built their operations around our service and deserve the predictability they need to manage their business effectively.
Our presence on professional social networks and WordPress community forums enables ongoing dialogue with our users and the wider technology community. These channels offer opportunities for informal exchange, sharing of best practices, and direct feedback that enriches our understanding of market needs and guides our product development.
19. ARCHIVES AND DOCUMENTATION
Maintaining a complete and accessible archive is a legal obligation and a service to our users. All versions of our legal documents, terms of service and policies are archived and remain available for consultation. This practice enables users to check the conditions that applied at any given time, and facilitates the resolution of any queries regarding the historical terms of our service.
Our technical documentation is rigorously versioned in line with our API and WordPress plugin versions. This synchronization ensures that developers always have access to documentation that corresponds exactly to the version of the service they are using. The detailed release notes accompanying each update provide the necessary transparency on changes, enhancements and any breaking modifications.
Our commitment to documentation extends to our code, where we maintain detailed comments and inline documentation to make it easier for developers to understand and use our plugin. This open-book approach, while not divulging our trade secrets, demonstrates our confidence in the quality of our implementation and our desire to facilitate integration for our technical users.
20. PUBLIC RECORDS AND AUDITS
Our registration in the appropriate public registers ensures the transparency of our corporate structure and facilitates verification of our legitimacy by potential customers and business partners. The Registraire des entreprises du Québec maintains public information on our company, accessible to anyone wishing to verify our corporate status, our registered address, and the names of our directors. This corporate transparency is a fundamental element of commercial confidence.
Our tax compliance is evidenced by our GST and QST registration numbers, which are verifiable with the Canadian tax authorities. This compliance is not limited to initial registration, but includes ongoing compliance with our obligations to report and remit taxes collected. The rigorous management of our tax obligations reflects our commitment to responsible corporate citizenship.
The absence of registration confirms that our activities are limited to the provision of commercial services and do not include lobbying governments. This clarification is important to assure our government and institutional clients that our relationship with them is purely commercial and does not involve any potential conflict of interest.
21. INNOVATION AND DEVELOPMENT
Technological innovation is the driving force behind our growth and our main contribution to the WordPress ecosystem. Our ongoing investment in research and development aims not only to improve the performance and capabilities of our existing service, but also to explore new frontiers in automated translation and multilingual content management. This innovation is carried out responsibly, with constant consideration for the ethical and social implications of our technological developments.
Active participation in the WordPress community and technology conferences allows us to stay at the forefront of developments in our field while contributing to knowledge sharing that benefits the entire ecosystem. We believe that collaborative innovation produces better results than development in isolation, and this philosophy guides our engagement with the wider technical community.
Feedback from our users is a valuable source of inspiration for innovation. Their real-life challenges and creative use cases drive us to continually rethink our approach and develop solutions that meet needs we hadn't initially anticipated. This feedback loop between practical use and technical development ensures that our innovation remains rooted in the reality of market needs.
22. BUSINESS CONTINUITY
Business continuity planning is a crucial aspect of our responsibility to our customers, who depend on us for their multilingual operations. Our continuity plans cover a variety of scenarios, from technical failures to natural disasters, including health crises as we have recently experienced. These plans are regularly tested and updated to ensure their effectiveness in real-life situations.
The geographical redundancy of our infrastructure, with automatic failover systems, ensures that localized interruptions do not affect the overall availability of our service. This resilient architecture is complemented by rigorous backup procedures and rapid restoration capabilities that minimize the potential impact of any incident on our customers.
Our commitment to continuity extends beyond mere technical availability to include organizational continuity. Succession plans, comprehensive process documentation, and cross-training of personnel ensure that our ability to serve our customers is not compromised by unforeseen personnel changes or organizational events.
23. EVOLUTION AND ADAPTATION
The technological and regulatory landscape in which we operate is constantly evolving, requiring a capacity for continuous adaptation. Our organizational agility enables us to respond rapidly to new opportunities and emerging challenges, while maintaining the stability and reliability our customers expect. This balance between innovation and stability guides our development decisions and our product evolution strategy.
Anticipating future trends in machine translation, artificial intelligence and web development enables us to position our service to remain relevant and valuable in the years to come. We invest not only in current technology, but also in understanding and preparing for emerging technological paradigms that could transform our industry.
The flexibility of our business model and technical architecture enables us to adapt to changing customer needs and market developments. This adaptability is not accidental, but the result of a deliberate design that emphasizes modularity, scalability and upgradability in all aspects of our service.
24. CONTACT AND COMMUNICATION
To facilitate communication with our various stakeholders, we maintain several specialized contact channels, each optimized to efficiently handle different types of request. This multi-channel approach ensures that every communication receives the appropriate attention from the team best equipped to respond.
Head office and official correspondence :
Tricot, 9544-9872 Québec inc.
280 Beauchemin Street
Dolbeau-Mistassini (Québec) G8L3H6
Canada
Specialized electronic communications :
Our electronic communication structure is organized to efficiently direct your requests to the appropriate teams. The general e-mail info@teamtricot.com serves as an entry point for general and commercial requests. Technical support is accessible via support@teamtricot.com, with guaranteed response times depending on your service level. Questions relating to confidentiality and data protection can be addressed to info@teamtricot.com. Developers working with our API can obtain specialist assistance via support@teamtricot.com.
Accessibility issues, important to our commitment to digital inclusion, can be reported to support@teamtricot.com. Reports of problematic content or potential violations should be sent to support@teamtricot.com. Intellectual property issues and DMCA claims are handled via info@teamtricot.com.
Hours of operation and availability :
Our customer support operates during normal business hours, Monday to Friday, according to the Eastern Time Zone (EST/EDT). While our technical infrastructure operates continuously, human support observes Quebec and Canadian statutory holidays. Critical technical emergencies benefit from special escalation procedures to ensure rapid response even outside normal business hours.
25. FINAL DECLARATION
This legal notice represents our commitment to transparency, compliance and operational excellence. They are updated regularly to reflect changes in our corporate structure, our services, or the applicable regulatory framework. The current version of this document is always accessible on our websites, and archived versions are available on request.
The comprehensiveness of this legal notice reflects our understanding that trust is built on transparency, and that our customers deserve full visibility of the company they choose to work with. Each section of this document has been carefully crafted to provide not only the legally required information, but also the context necessary to understand our approach and values.
We recognize that this document, while comprehensive, cannot anticipate every possible question or situation. For any clarification or additional information not covered here, we encourage interested parties to contact us directly. Our commitment to open communication and collaborative issue resolution remains constant, reflecting our desire to build lasting relationships based on mutual trust and respect.
This legal notice is prepared in accordance with applicable legal requirements and is a fair representation of our structure, operations and commitments. They should be read in conjunction with our other legal documents for a complete understanding of our terms of service.
Last revised: September 16
Version: 1.0